Shipping & Return

Dispatching

We offer free delivery to most of Hong Kong areas.  However, there are some areas we are unable to provide delivery service at the moment, those areas include:

Sha Tau Kok, Lok Ma Chau, Tung Lung Chau, Mui Wo, Ta Kwu Ling, Grass Island, Lamma Island, remote parts of Lantau Island, airport area, Disneyland, Man Kam To, Lo Wu, Crooked Island, Peng Chau, Mai Po, Po Toi, Tung Ping Chau, Cheung Chau.

For local orders, goods are normally dispatched the same day or within 3-4 working days, and the packages should arrive within 4-6 working days.

Most importantly, if you're hosting a party, or have an important gift that MUST be delivered on a certain day, please make sure you place the order earlier and designate a delivery date a few days before your event, we cannot guarantee deliveries on specific dates!


Shipping

Here at our store, we use a variety of different couriers & services, depending on the size & weight of your goods & the delivery destination.

Our current couriers include Hong Kong Post, SF Express, UPS, FedEx & DHL.


1. Delivery Charges (Mainland China and other countries)

All prices stated on our website are exclusive of delivery charges. These will be added to the order total in the checkout area (if applicable).


Delivery (Mainland China & Other Countries)



2. Delivery Instructions / Requirements

Please ensure that any delivery instructions entered with your order will be at your own risk. For example, 'If out, please leave on doorstep', is deemed delivered by the courier. It is then assumed as your responsibility.

If any special delivery requirements are necessary, they must be stated at the time of your order. Anything that may restrict or hamper a delivery must be submitted, e.g. restrictions, tight access, gravel driveways, no pavements, property on bend, busy main road, restricted parking, size of delivery vehicle, property access etc. Any such problems not advised which hamper or delay the attempted delivery will be your responsibility.

Please Note: We reserve the right not to deliver orders where we believe the address is not secure, for example to a communal postal address or PO Box. If this affects an order you place, we'll notify you as soon as possible.


3. Delivered Items

As soon as you have taken delivery of your goods, you will be responsible for them. We will only deliver goods to the address stated on the order. (Couriers may attempt to deliver your goods to a neighbour, but will leave a note). From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.


4. Damaged Goods

We take great care in packing & shipping your goods, ensuring that you receive them in perfect working order. However, if your goods are damaged upon delivery, please email info@micwinegifts.com as soon as possible.


5. Order Cancellations

 If you wish to cancel your order after you have paid, we can certainly do so. However, if we have already dispatched your order, there will be a $50 charge per case to cover our costs.  

Please inform us by email at info@micwinegifts.com stating 'Order Cancellation' as the subject and including all order details (name, products, order number etc) within the correspondence. 


6. Product Guarantees

All products supplied are covered by the terms and conditions of the manufacturer's guarantee for their stated period. This guarantee specifically excludes faults caused by accident, neglect and misuse. This does not affect any statutory rights that you may have.


7. Faulty Goods

Products that are deemed faulty can be returned for replacement or a full refund. This does not affect any statutory rights that you may have. Faulty goods can be returned up to 7 working days following receipt of order.


Returns

I want to return an item (s)...

Wish to return incorrect goods?

If we've sent you the incorrect items, then we will provide you with a FREEPOST address or we'll arrange a collection for the goods (depending on the size of the parcel). You will not be charged for this service.

Please contact us for the return address.


Delivery FAQ’s


Do you deliver the same day?

No. Unfortunately, we are unable to provide a same-day delivery service.


Can you deliver to an alternative address?

Yes. When you’re in the checkout area, simply enter your billing address, and then enter your alternative address for delivery. A work or friends address is a good idea as most of our parcels will require a signature.


Can you ship somewhere which isn’t listed in the checkout area?

Yes. Although we currently ship to over 50 countries Worldwide, not every country is listed. Please send us an email listing the goods you wish to order and the country you wish to ship your goods to, and we’ll get back to you as soon as possible. We’ll contact you via phone or email, with a quotation and an approximate lead time for the delivery.


I know I will not be home when delivery is expected, what should I do?

We highly recommend having orders delivered to an address where someone is present to take the delivery. If this is not possible, the courier will normally try with neighbours to deliver your goods. Alternatively, you can include special delivery instructions in the checkout area, however, once instructions are entered, you will be held responsible for where your goods are delivered.


What happens if I'm out when you deliver?

If you are not available to accept delivery, the courier will leave a calling card to advise that delivery has been attempted (please follow the instructions on the calling card). Please note that the courier may leave your parcel with a neighbour, or a secure location - you will be advised of this on the calling card.


Do you deliver at the weekends?

Yes. This is possible online by selecting 'Saturday Delivery' in the payment section during check out. We're able to provide this service for Hong Kong addresses.


Can I change or cancel my order?

Yes. This is only possible if you contact us before your goods have been dispatched.


Can you deliver to a BFPO address?

Yes. This is only possible by ordering over the phone & not online as there will probably be an additional delivery charge.


Where can I view my purchase history?

If you are registered with micwinegifts.com, you can see your previous orders in the ‘My Account’ section. This will display all previous orders which have been made online using our website.


Time Limitation for Notification of Claims

Damaged in transit: If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and it will be your responsibility to inform us within 7 days from delivery.


Shortages:

 It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 7 days from delivery.


Incorrect Goods: 

It is your responsibility to notify us of any incorrect goods supplied within 7 days from delivery.


Non-Deliveries: 

We will not accept liability for goods lost in transit unless we are notified within 7 days from the expected delivery time.